Freightrix

Privacy Policy

At Freightrix, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our delivery and logistics services.

1. Information We Collect

We may collect the following information:

Personal details you provide voluntarily, such as name, email address, phone number, and pickup or delivery address.
Information related to shipment requests, delivery schedules, tracking details, and business inquiries.
Non-personal information automatically collected through website or platform usage, such as IP address, browser type, device information, pages visited, and duration of visit.

2. How We Use Your Information

Your information may be used to:

Process delivery requests and provide logistics services.
Respond to inquiries and customer support requests.
Improve our services, platform performance, and user experience.
Send service-related updates, notifications, or promotional communications (only if you have opted in).
Comply with legal obligations and protect our rights and operations

3. Location Information

We collect and process your location data to provide ride booking, tracking, and logistics services efficiently and safely.

What We Collect

We may collect the following location information:

Precise GPS location of your device
Background location data (including when the app is closed or not actively in use)

Why We Collect Location Data

We use location data to:

Match riders with nearby drivers or delivery partners
Track active rides or deliveries in real time
Update ride or delivery progress
Improve route accuracy and service efficiency
Ensure driver safety and service quality

Background Location Usage

The app may collect location data in the background when:

A ride or delivery is active
The driver is online and available for bookings

Background location tracking stops when:

The driver goes offline
The ride or delivery is completed

Data Sharing

Location data is shared only:

Between the rider/customer and assigned driver or delivery partner during an active ride or delivery
With our secure backend servers for operational purposes

We do not sell or rent location data to third parties.

Data Retention

Location data is stored only as long as necessary to provide our services, maintain operational records, and comply with legal obligations.

4. Data Sharing

We do not sell or rent your personal information to third parties. We may share your data with:

Delivery partners and operational service providers strictly for fulfilling delivery services.
Technology, analytics, or support service providers assisting us in improving our platform.
Legal or regulatory authorities when required by law or to protect our legal rights.

5. Cookies and Tracking

We may use cookies and similar technologies to enhance website functionality, analyze traffic, and improve user experience. You can manage or disable cookies through your browser settings.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission or storage is completely secure.

7. Your Rights

You have the right to:

Access, update, or request deletion of your personal information (subject to legal requirements).
Opt out of promotional or marketing communications at any time.
Contact us with questions or concerns regarding your privacy.

8. Third-Party Links

Our website or platform may contain links to third-party websites. Freightrix is not responsible for the privacy practices or content of these external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Children Policy

Our services are not intended for children under 13 (or 16 depending on region). We do not knowingly collect data from children.

11. Account Deletion Policy

Users may delete their account directly from the app or by contacting us. Upon deletion, personal data will be permanently removed except where required by law.

12. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at:
Freightrix
Address: 2044 Manitoba Ave Winnipeg - R2R 1N6 Canada (CA)
Email: freightrix28890@gmail.com
Phone: +91 81460 224540